Frequently Asked Questions

Our prices include all bed linen (beds made) towels, electricity, heating, wifi, and VAT. We also provide an initial supply of cleaning materials (toilet rolls, washing-up liquid, dishwasher tablets, tea towels etc).

Properties are available from 3pm on the day of arrival and check out is no later than 11.00am on the day of departure.

Earlier arrival and later departures can be arranged, providing there are no incoming or outgoing guests on that day and that such arrangements do not compromise our Covid-19 policies on leaving cottages empty for a period between guests.

Please let us know as soon as possible should you need to cancel your booking with us. We can provide details of cancellation insurance. Guest First (Rothwell & Towler) is a company specialising in UK Holiday insurance. When you book a UK Holiday you are entering into a legal binding contract – cover is recommended for unforeseen eventualities. Please request their brochure when booking, call them direct on 0845 90 80 101 or go directly to their website.

When it comes to postponements and cancellations due to Covid-19 however, we have a separate policy. In summary: 

In the event of government restrictions preventing you from travelling or prohibiting your stay with us as a result of the Covid-19 Pandemic, you can reschedule your stay with us subject to the usual availability criteria. There will be no additional fees for doing so. If you reschedule to a time of year when prices are lower, you will receive a refund of the difference, but if you reschedule to a time of year when prices are higher you will pay the difference.

If the Government’s restrictions are imposed after you have paid the initial 20% deposit, but before you have paid the remaining balance, we will retain the deposit pending your rescheduled stay.

If the Government’s restrictions are imposed after you have paid both the deposit and the full balance (i.e. within 6 weeks of your arrival), we will refund the balance payment to you, retaining only the 20% deposit to hold the rescheduled booking.

Outright cancellation of the booking with no postponement would result in forfeiture of the deposit.

Yes we do, though there is a nominal fee per stay. Please specify your requirements at the time of booking so we can ensure stock.  We do not however provide bedding for the cots.

A maximum of one pet per cottage is allowed (with the exception of the Barn which can have two pets) There is a nominal charge of £25.00 per pet per week or short stay. We have fifteen acres of excellent riverside walks and fields, though dogs should be kept on a lead around livestock.

Please see our terms for more details.

Yes – unlimited WiFi is available at no extra cost. The current access code will be provided when you arrive.

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