Your Stay

Guest Information

From the moment you arrive until you finally head for home at the end of your holiday, we are completely focused on making your stay a memorable one. To get things off to a flying start, it's a good idea to send us a text when you are 30 minutes or so away, so we can make sure we are near the entrance to welcome you. You'll find the number in your confirmation email.

Your cottage will be ready and waiting, with an initial supply of bathroom and kitchen requisites to get you started, but you might want to consider booking a delivery slot from one of the local supermarkets to have provisions delivered. This will remove the need to go out shopping after a potentially long journey.

One of us will always be on hand to orientate you around the site and help with things like Wi-Fi etc so you can concentrate on the serious business of getting your holiday started! 


Frequently Asked Questions

What does the rental payment include?

Our prices include all bed linen (beds made) towels, electricity, heating, wifi and VAT. We also provide an initial supply of cleaning materials (toilet rolls, washing up liquid, dishwasher tablets, tea towels etc).

What time can I arrive and what time do I have to depart?

Properties are available from 3pm on the day of arrival and check out is no later than 11.00am on the day of departure.

Earlier arrival and later departures can be arranged, providing there are no incoming or outgoing guests on that day and that such arrangements do not compromise our Covid-19 policies on leaving cottages empty for a period between guests.

What if I have to cancel my booking?

Please let us know as soon as possible should you need to cancel your booking with us. We can provide details of cancellation insurance. Guest First (Rothwell & Towler) is a company specialising in UK Holiday insurance. When you book a UK Holiday you are entering into a legal binding contract – cover is recommended for unforeseen eventualities. Please request their brochure when booking, call them direct on 0845 90 80 101 or go directly to their website.

When it comes to postponements and cancellations due to Covid-19 however, we have a separate policy. In summary: 

In the event of government restrictions preventing you from travelling or prohibiting your stay with us as a result of the Covid-19 Pandemic, you can reschedule your stay with us subject to the usual availability criteria. There will be no additional fees for doing so. If you reschedule to a time of year when prices are lower, you will receive a refund of the difference, but if you reschedule to a time of year when prices are higher you will pay the difference.

If the Government's restrictions are imposed after you have paid the initial 20% deposit, but before you have paid the remaining balance, we will retain the deposit pending your rescheduled stay.

If the Government's restrictions are imposed after you have paid both the deposit and the full balance (i.e. within 6 weeks of your arrival), we will refund the balance payment to you, retaining only the 20% deposit to hold the rescheduled booking.

Outright cancellation of the booking with no postponement would result in forfeiture of the deposit.

Do you provide high chairs and cots?

Yes we do, though there is a nominal fee per stay. Please specify your requirements at the time of booking so we can ensure stock.  We do not however provide bedding for the cots

Do you allow pets?

A maximum of one pet per cottage is allowed (with the exception of the Barn which can have two pets) There is a nominal charge of £25.00 per pet per week or short stay. We have fifteen acres acres of excellent riverside walks and fields, though dogs should be kept on a lead around livestock.

Please see our terms for more details.

Do you have Wifi access at your properties?

Yes – unlimited WiFi is available at no extra cost. The current access code will be provided when you arrive.

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